Frequently Asked Questions (FAQ) – Mine N ATM
Welcome to the Mine N ATM FAQ page! Here, we provide answers to commonly asked questions about our products, ordering process, payments, shipping, and policies. If you need further assistance, feel free to contact us at sales@minenatm.com or +1 (774) 274-5368.
1. Ordering & Payment
What payment methods do you accept?
We accept cryptocurrency payments only, including Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), and other supported cryptocurrencies listed at checkout. Payments are processed via a wallet address or QR code provided at checkout.
Do you accept credit cards, PayPal, or bank transfers?
No, we only accept cryptocurrency payments at this time.
How do I know my order was received?
Once your cryptocurrency payment is confirmed on the blockchain, you will receive an order confirmation email with your order details.
Can I cancel my order?
Yes, orders can be canceled before they are shipped at no charge. If the order has already been dispatched, it must be processed as a return. Contact us immediately at sales@minenatm.com or +1 (774) 274-5368 to request a cancellation.
2. Shipping & Delivery
Where do you ship?
We currently ship within the United States only. International shipping is not available at this time.
How long does it take to process and ship my order?
Orders are typically processed within 1-3 business days after payment confirmation. Shipping times vary based on your location and selected shipping method.
Is signature confirmation required for delivery?
Yes, due to the high value of our products, all shipments require signature confirmation upon delivery.
3. Returns & Refunds
What is your return policy?
You may return your item within 7 days of receiving it, provided it is unused, unmodified, and in its original packaging.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect, in which case we will cover the return shipping fees.
How are refunds processed?
Approved refunds will be issued in the same cryptocurrency used for purchase and sent to the wallet address you provide. Refund processing may take 5-10 business days after inspection.
Are there any non-refundable items?
Yes, we do not accept returns or refunds for:
- Custom-configured Bitcoin mining machines or ATMs
- Used or modified equipment
- Final sale items
4. Sales Tax & Compliance
Do you charge sales tax?
We collect sales tax where required by law, based on the shipping destination. Taxes are displayed at checkout before payment.
Can I qualify for a sales tax exemption?
Yes, if you are eligible for sales tax exemption (e.g., reseller, nonprofit), contact us before placing your order with valid exemption documentation.
5. Product Information
Are your Bitcoin mining machines and ATMs new?
Yes, all our products are brand new unless otherwise stated.
Do your products come with a warranty?
Yes, products come with a manufacturer warranty. Warranty details vary by product and manufacturer.
6. Security & Privacy
Is my payment information secure?
Yes, all cryptocurrency transactions are processed through secure blockchain channels. We do not store credit card or bank account details.
Do you share my personal information?
No, we respect your privacy and do not sell or share personal data. Our full Privacy Policy is available on our website.
7. Contact Information
If you have any further questions, feel free to contact us:
Email: sales@minenatm.com
Phone: +1 (774) 274-5368
Address: 295 Elm St, Pittsfield, MA 01201, USA
By purchasing from Mine N ATM, you agree to our Terms of Service, Sales Tax Policy, Payment Policy, Shipping Policy, and Return & Refunds Policy. Please review these policies for full details.